CANCELLATION POLICY

1). In event of cancellation by the User, every booking made on Way2village is subject to cancellation charges levied by the Affiliates/service provider, which may vary with respect to Affiliates/ ultimate service providers, accommodation and star rating and Way2village may levy some negligible amount as service fee per booking as cancellation service charges which shall depend on the type of transaction. Some bookings may be non- refundable as per the specific Affiliates/service provider’s policy. Some bookings cannot be cancelled partially as per the specific Affiliates/ ultimate service providers’s policy. Cancellations can be made online at the time of booking. Way2village may assist the User in making various amendments for bookings. In few cases, you need to contact the Affiliates/service provider directly.

2). The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, Service Provider’s obligation shall be limited refunding the booking amount, if any, received from the User. Such refund shall completely discharge the Affiliates/Service Provider from all liabilities with respect to that transaction.

3). Right to cancel By Way2village or Affiliates/Service Providers;- Way2village reserves its right to cancel the booking made with any Affiliates/Service Provider, and forfeit the amount paid by the User, including no liability for any loss or damage caused to the User in the booking cancelled, without any prior notice to the User in the cases including but not limited to:

1. Any default on part of the User regarding the validity or authorization of the information on the user provided or misrepresentation of facts made;
2. If any judicial, quasi-judicial, investigation agency, or government authority approaches Way2village/affiliates/Service Provider to cancel the booking;
3. In event of Force Majeure, the Affiliates/Service Provider shall be unable to honour the confirmed bookings. If Way2village has advance knowledge of any such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to the user or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective Affiliates/Service Provider. The User agrees that Affiliates/Service Provider being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance.
4. Way2village at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.

4). In addition to this Way2village reserve other remedies and recourse under this User Agreement or under applicable law, Way2village may limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Website if:

1.  The User is in breach of this User Agreement; or
2.  Way2village is unable to verify or authenticate any information provided by the User; or
3.  Way2village believes that the User’s actions may infringe on any third- party rights or breach any applicable law or otherwise result in any liability for the User, other users of Way2village, or Way2village itself.
4.  If a User breaches this User Agreement, Way2village reserves the sole right to recover any amount due to be paid by the User to Way2village, and to take appropriate legal actions as it deems necessary.

5). User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through Way2village with/without assigning any reasons or owing to reasons including but not limited to behavioral issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of Way2village and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not Way2village.

REFUND POLICY

1). Way2village will process the refund only after getting a cancellation request/claim from the customer/user through  the defined channel on the website.

2). Refund against the cancellation of booking will be credited directly in User’s mode of payment after receiving the refund amount from the Affiliates/ultimate service provider. Way2village will process refund within 24 hours only after receiving it from the concerned Affiliates/ultimate service provider. In some peculiar cases, Processing time for cancellation and refund requests may vary.

3). Due to Banking Procedures, Refund in credit cards may take duration of 3 days while it may take 7 days in case of net banking transactions.

4). Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account.

5). Convenience fees paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests.

6). If cancellations made directly with the Affiliates/ultimate service provider (such as Resort, Farmhouse, hotels, restaurants /transport vendors etc.) need to be intimated to Way2village, for the refund process. Processing time for the refund will be subject to the mode of payment. The refund will be initiated in the source account from which payment was made.

7). All refunds by Way2village shall be processed as per the Affiliates/ultimate service provider’s rules and cancellation policy. Refunds will be in accordance with the Way2village receiving that refund from the Affiliates/ultimate service provider as may be applicable. The convenience fee made at the time of booking is a non- refundable fee.